A Real-Life Patient Experience at WellPark

At WellPark, patients are our #1 priority. We are committed to getting you back to your ideal strength as quickly as we can, and we want to make sure you have the best experience possible. We love receiving feedback from patients and hearing about their experiences. Ailsa Schuller shared with us a little about her patient experience at WellPark.“The facility is gorgeous and well-equipped,” said Ailsa. “Beyond that, however, it is the people—their skills and training, and their compassionate and friendly attitudes—that really distinguish WellPark.”She highlighted WellPark’s one-on-one approach. Rather than juggling two or three patients at a time, the therapists work with patients one-on-one. Ailsa described the staff as “attentive, knowledgeable, patient-focused, caring and honest.”Ailsa and her husband learned of WellPark through Ailsa’s parents, who were residents of the Buckingham neighborhood of the Shannondale campus. Ailsa is quick to point out, though, that WellPark’s services are not restricted to Shannondale residents. To the contrary, WellPark is open to all adults in the Knoxville area.

Ailsa first experienced WellPark’s services when she consulted with Chris and Brian of the WellPark outpatient department, due to elbow pain. They were able to quickly diagnose her problem as nerve entrapment. They referred her to an orthopedic specialist for nerve conduction testing, which confirmed Chris’ and Brian’s diagnosis. After surgery, she returned to WellPark and completed rehabilitation, after which she was able to return to her usual workout activities, as well as caring for her elderly parents without any pain or difficulty.“Chris and Brian were advocates for my health and well-being throughout this process, and they always had my best interests at heart. For that, I am very appreciative.

”Besides physical therapy, WellPark offers a Wellness program, which is designed for community members who don’t need physical therapy, but simply want to exercise. Each prospective participant is evaluated and given a program to follow on their own in the gym. Scheduled personal training with a staff person is also available with the Wellness program. Ailsa and her husband participate in this aspect of the program, benefitting from and enjoying three personal training sessions each week.“The staff instructs us in the proper form for each exercise. Their guidance is really valuable, as it helps to ensure that we derive the most benefit from our workouts,” she explained. “They motivate us,” Ailsa added.

Ailsa continued to describe the friendly, constructive environment at WellPark: “We always know we are in good hands when we enter the building. Their approach is infused with positivity and encouragement, all the while being attentive to us. They make it fun while remaining focused on serious business. WellPark is an incredible asset to the Knoxville community.”Ready to check out WellPark for your physical therapy or short-term rehabilitation needs? Contact us today and take a tour.