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COVID-19 Updates

Shannondale of Knoxville Visitation Update:

Three types of visitation:  Window Visit, Virtual Visit and Exterior/Outside Tent Visit (NEW)

Each visit style has specific guidelines:

Residents are able to have one window or tent visit per week to ensure all residents have an opportunity.

Assisted virtual visits can also be scheduled once per week.

All visitations need to be pre-scheduled by Friday at 4 p.m. for the following week. Preferred access is given to family and POA.

All visitations are a max. of 20 mins.

Window Visit: The resident is brought to a main floor window area while the visitor is on the outside of the window

Guidelines:

  • During inclement weather, visitations would need to be canceled
  • Visits can be scheduled 9 a.m. to 5:30 p.m. M – F and Sat. 9 a.m. to noon.
  • Bring a phone for your loved one to utilize, if they do not have one. Walkie Talkies are available by request
  • Any items brought for the resident need to be placed in the foyer of the healthcare center -please label with name and room number 
  • Subject to change depending on COVID-19 cases

Assisted Virtual Visit: Resident visitation with an Android/Apple device

Guidelines:

  • Scheduled visits will be from 9 a.m. to 5:30 p.m. and Sat. 9 a.m. to noon
  • Utilization of: Duo/Android or Facetime/Apple

Tent Visitation (new):  Resident visitation in person with up to two visitors while social distancing

Guidelines:

  • Visitations will need to be rescheduled during inclement weather
  • Scheduled visits will be 10 a.m. to 4:30 p.m. M – F
  • Visitors will check-in at the main entrance/foyer of the healthcare center prior to visiting and must be wearing a mask
  • Only two visitors at a time due to CMS guidelines and to maintain the 6 ft. social distancing
  • Visitors must be at least 18 years of age
  • All visitors will be screened-temperature taken and complete a COVID questionnaire
  • Please use hand sanitizer prior to entering/exiting the tent

Please note:  If the resident is bedbound, please contact nursing at 865-690-3411 ext. 119. A negative COVID test must be presented within 72 hours of visit.

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Shannondale of Maryville Visitation Update:

Three types of visitation:  Window Visit, Virtual Visit and Exterior/Outside Patio Visit (NEW)

Each visit style has specific guidelines.

  • Residents are able to have one window or outside visit per week to ensure all residents have an opportunity.
  • Assisted virtual visits can also be scheduled once per week.
  • All visitations need to be pre-scheduled by Friday at 4 p.m. for the following week.
    Call Kari Oliver (865) 982-4599 ext. 212.

Window Visit: Resident brought to a main floor window area while the visitor is on the outside of the window

Guidelines:

  • During inclement weather, visitations would need to be rescheduled
  • Scheduled visits will be between 9 a.m. to 4:00 p.m. Monday – Saturday
  • Preferred access is given to family and POA
  • Bring a phone for your loved one to utilize if they do not have one.
  • Any items brought for resident need to be placed in the foyer of the healthcare center -please label with name and room number
  • Subject to change depending on positive COVID-19 cases

Assisted Virtual Visit: Resident visitation with an Android/Apple device

Guidelines:

  • Scheduled visits will be from 9 a.m. – 4 p.m. Monday – Saturday
  • Utilization of: Duo/Android or Facetime/Apple

Outdoor Patio Visitation (new):  Resident visitation in person with up to two visitors while social distancing – the patio next to the Chapel and 6 ft. apart

Guidelines:

  • Visitations will need to be rescheduled during inclement weather
  • Scheduled visits will be 10 a.m. – 4:30 p.m. M – F
  • Visitors will check-in at the main entrance/foyer of the healthcare center prior to visiting and must be wearing a mask
  • Only two visitors at a time due to maintaining the 6 ft. social distancing
  • Visitors must be at least 18 years of age
  • All visitors will be screened, temperature taken, and complete a COVID questionnaire
  • Please use hand sanitizer prior to entering/exiting the tent

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Recently, CMS has announced the possibility of opening senior living communities, like Shannondale, for visitation. This announcement is good news for our residents. If everything continues to go well (zero new cases of COVID-19 in our facilities, and no spike of COVID-19 cases in Knox County), then our residents will be able to return to some communal dining, beauty/barber shop services, limited recreation, and modified family visits. If either situation occurs (positive COVID-19 case(s) at Shannondale or an increase in Covid-19 cases within Knox County) visitation will be halted until the criteria can be met again.

Shannondale’s “reopening plan” will begin on October 5, 2020 if Shannondale and Knox County continue to meet the requirements. One of the requirements is based upon the Knox County Data Snapshot. This data can be found at the following web site: https://www.tn.gov/health/cedep/ncov/data/county-data-snapshot.html. Please make sure you change the county, as it will always initially populate as “Anderson”.

The information is categorized as follows:

  • Green (less than 5%) – Visitation ALLOWED
  • Yellow (5-10%) – Visitation ALLOWED
  • Red (greater than 10%) – No visitation

Also, the following Core Principles must be followed:

  • Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms
  • Hand hygiene (use of alcohol-based hand rub is preferred)
  • Face covering or mask (covering mouth and nose)
  • Social distancing at least six feet between persons
  • Cleaning and disinfecting high frequency touched surfaces in the facility often, and designated visitation areas after each visit Shannondale will begin family visitation with outdoor visits only.
  • Proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)

Shannondale’s policy for outdoor visitation will be:

Visits must be scheduled through the Activities Department through the following email addresses:

Shannondale Health Care Center:

Shannondale Assisted Living Center:

Visitation also must follow these guidelines:

  • Visitation hours are Monday through Friday 10 AM to 5 PM.
  • Visits must be kept to a maximum of 20 minutes.
  • One visit per 7 days.
  • Only 2 family members will be allowed to visit at one time.
  • No visits will be permitted during inclement weather. In the rare case that your family member is 100% bed bound and they are completely unable to go outside, arrangements can be made for indoor visitation.

All the above requirements must be followed.

If your visit is scheduled for indoor, before entering any building, family members must provide to Shannondale a negative COVID-19 test result that has been documented within the last 72 hours prior to the visit.

Thank you for your understanding during this difficult time, as we all work together to keep your loved ones and our staff safe.

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We strive to provide transparent, accurate information on all aspects of COVID-19, including our prevention efforts that continue to develop with the latest clinical guidelines. In an effort to provide families and residents with open communication and up-to-date data, we are posting our numbers on a weekly basis.

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In light of the coronavirus (COVID-19) and out of an abundance of caution, Shannondale is taking every preventative and safety measure. We are following protocols from the Centers for Disease Control (CDC), Centers for Medicare & Medicaid Services (CMS), State Department of Health and the American Health Care Association. At Shannondale, we are putting residents first. We are honored and privileged to care for your loved one.

The following steps are being taken:

  • We are following CMS’ visitation guidelines (please view the above guidelines and instructions for more information on visitation)
  • All resident activities have been adjusted to meet CDC guidelines.
  • All employees are being screened for symptoms on a daily basis at beginning of shift.
  • We are following the highest cleanliness and sanitation standards and procedures.
  • Our teams are continually monitoring residents/staff for symptoms.
  • Employees are instructed to stay home if they are experiencing any illness or symptoms and are required to follow best practices to prevent possible exposure such as proper handwashing, respiratory hygiene and cough etiquette.
  • Daily training and updates are being provided to staff to ensure everyone is aware of the most current protocols.

How to Help Your Loved Ones:

Shannondale takes our residents’ health and social wellness seriously.  We are developing new activities and are ensuring every resident has interaction with our activities staff and other Shannondale staff.  Our goal, as always: keep residents happy and engaged. Especially, as we must follow visitation guidelines and access to your loved ones is limited at this time.

Residents enjoy receiving communication from their families and friends. These are a few ways you can keep your loved one feeling connected in between visits:

  • Call them – US Cellular donated mobile phones for the residents to use to talk to family members. Our staff can help you connect, just ask one of our employees.
  • Send a card – mail directly to the community with their name on the envelope
  • Film a video or record a message they can watch. Email to: marketing.dept@shannondaletn.org.
  • Send (or drop off at the front desk) books to read or activity books like crossword puzzles or word searches. We will ensure they receive your care package.
  • This statement will be updated and adjusted as needed to ensure compliance with federal and state protocols.

If you usually pick up incoming mail for your loved one, please contact us to arrange for pick up: Knoxville – (865) 690-3411 or Maryville – (865) 982-4599.

Share a Smile Project:

We understand the limited visitation in place to protect your loved ones is difficult during this time. To prevent our valued residents from feeling lonely, isolated or sad, our team is doing everything in its power to spark smiles on their faces. Through our #ShareASmileProject, we’re finding creative ways that both our team and the community can engage and share smiles with residents. For example, our staff has enjoyed brightening peoples’ day with dress-up themes like Tie-Dye Day or Crazy Hat Day or handing out special treats. Also, through our special project, community members can Share a Smile three different ways: by mailing cards, sharing a fun video or sharing an encouraging post on social media. To learn more about how you can be involved in the #ShareASmileProject during this time, click here.

 

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