COVID-19 Updates & Visitation Guidelines - Shannondale Retirement Homes

Updated on May 26, 2023

There are no COVID cases at Shannondale of Knoxville or Shannondale of Maryville. Masks are not required for anyone. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members.

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Updated on May 18, 2023

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Updated on May 11, 2023

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Updated on May 5, 2023

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Updated on April 28, 2023

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Updated on April 21, 2023

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Updated on April 14, 2023

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Updated on April 7, 2023

There are no COVID cases at either Shannondale of Knoxville or Shannondale of Maryville. For the first time, masks are not required for anyone. Our Shannondale facilities meet all standards for the Centers for Medicaid and Medicare Services. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members over Easter weekend!

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Updated on March 31, 2023

There are no COVID cases at either Shannondale of Knoxville or Shannondale of Maryville. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on March 24, 2023

There are no COVID cases at either Shannondale of Knoxville or Shannondale of Maryville. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on March 17, 2023

There is one COVID case at Shannondale of Knoxville. However, there are not any COVID cases at Shannondale of Maryville. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on March 10, 2023

There are COVID cases at Shannondale of Knoxville. However, there are not any COVID cases at Shannondale of Maryville. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on March 3, 2023

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Updated on February 24, 2023

There is one COVID case at Shannondale of Knoxville and none at Shannondale of Maryville. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on February 17, 2023

There are COVID cases on the Shannondale of Knoxville campus. There are not any COVID cases on the Shannondale of Maryville campus. We will continue to update this information as we monitor changes. There are also no visitation restrictions in place.

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Updated on February 10, 2023

There are COVID cases on the Shannondale of Knoxville and on the Shannondale of Maryville campuses. We will continue to update this information as we monitor changes. There are also no visitation restrictions in place. Please be safe.

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Updated on February 3, 2023

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Updated on January 27, 2023

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Updated on January 13, 2023

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Updated on January 5, 2023

There are COVID cases on the Shannondale of Knoxville and on the Shannondale of Maryville campuses. We believe this is due to visitation during the holidays. We will continue to update this information as we monitor changes. There are also no visitation restrictions in place. Please be safe.

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Updated on December 30, 2022

There is one COVID case on the Shannondale of Knoxville campus. There are two COVID cases on the Shannondale of Maryville campus. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on December 23, 2022

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Updated on December 16, 2022

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Updated on December 9, 2022

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Updated on December 2, 2022

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Updated on November 21, 2022

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Updated on November 18, 2022

We are pleased to share there are no COVID cases on the Shannondale of Knoxville campus. There are two COVID cases on the Shannondale of Maryville campus. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on November 14, 2022

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Updated on November 9, 2022

There is one case on the Shannondale of Knoxville campus and two on the Shannondale of Maryville campus. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on November 4, 2022

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Updated on October 28, 2022

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Updated on October 21, 2022

We are pleased to share there are no COVID cases on the Shannondale of Knoxville campus or the Shannondale of Maryville campus. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on October 14, 2022

There are two COVID cases on the Shannondale of Knoxville campus at WellPark and no cases at the Shannondale of Maryville campus. There are also no visitation restrictions in place. We hope everyone enjoys visiting their family members!

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Updated on October 7, 2022

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Updated on September 30, 2022

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Updated on September 23, 2022

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Updated on September 16, 2022

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Updated on September 9, 2022

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Updated on September 2, 2022

As the CDC has recently placed Knox County and most of East Tennessee at a “high” COVID risk, we’ve also, unfortunately, experienced new COVID cases at our Shannondale of Knoxville and Shannondale of Maryville campuses. Currently, there are COVID cases at The Lodge, Health Care Center and WellPark on the Knoxville campus. There are none on the Maryville campus. The exposure at this time is minimal. The good news is there are currently no visitation restrictions on either campus. Out of an abundance of caution and to prioritize our residents’ safety, activities and special events are canceled until further notice. Thank you for your support and understanding.

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Updated on August 26, 2022

As the CDC has recently placed Knox County and most of East Tennessee at a “high” COVID risk, we’ve also, unfortunately, experienced new COVID cases at our Shannondale of Knoxville and Shannondale of Maryville campuses. Currently, there are COVID cases at the Assisted Living, Health Care Center and WellPark on the Knoxville campus and at the Health Care on the Maryville campus. The exposure at this time is minimal. The good news is there are currently no visitation restrictions on either campus. Out of an abundance of caution and to prioritize our residents’ safety, activities and special events are canceled until further notice. Thank you for your support and understanding.

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Updated on August 19, 2022

As the CDC has recently placed Knox County and most of East Tennessee at a “high” COVID risk, we’ve also, unfortunately, experienced new COVID cases at our Shannondale of Knoxville and Shannondale of Maryville campuses. The exposure at this time is minimal. Out of an abundance of caution and to prioritize our residents’ safety, activities and special events are canceled until further notice. The good news is there are currently no visitation restrictions on either campus. Thank you for your support and understanding.

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Updated on August 8, 2022

As the CDC has recently placed Knox County and most of East Tennessee at a “high” COVID risk, we’ve also experienced an uptick in Covid at our Shannondale of Knoxville campus and unfortunately, we have new COVID cases. There are no new cases on the Maryville campus. The exposure at this time is minimal. Out of an abundance of caution and to prioritize our residents’ safety, activities and special events at the Health Care Center, Assisted Living and WellPark are canceled until further notice. The good news is there are currently no visitation restrictions on either campus. Thank you for your support and understanding.

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Updated on August 3, 2022

Shannondale of Maryville has four positive COVID cases in assisted living. There is one case at Shannondale of Knoxville in assisted living and seven in the health care center. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 29, 2022

Shannondale of Maryville has four positive COVID cases in assisted living. There is one case at Shannondale of Knoxville in assisted living and three in the health care center. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 28, 2022

Shannondale of Maryville has four positive COVID cases in assisted living. There are two cases at the Shannondale of Knoxville campus in the retirement home and one in the Health Care Center. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 26, 2022

Shannondale of Maryville has four positive COVID cases in assisted living. There is one case at the Shannondale of Knoxville campus in the retirement home and one in the Health Care Center. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 25, 2022

Shannondale of Maryville has four positive COVID cases in assisted living. There is one case at the Shannondale of Knoxville campus in the retirement home. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 21, 2022

Shannondale of Maryville has four positive COVID cases. There are three new positive COVID cases at the Shannondale of Knoxville campus. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 19, 2022

Shannondale of Maryville has a positive COVID case in Assisted Living. There are three new positive COVID cases at the Shannondale of Knoxville campus. However, there are no visitation restrictions at this time. We do believe the exposure is minimal and we are working to ensure the health and safety of our residents. We will continue to update this information as the status changes.

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Updated on July 18, 2022

Shannondale of Maryville has no positive COVID cases. There are three new positive COVID cases at the Shannondale of Knoxville campus, however, there are no visitation restrictions at this time. We do believe the exposure is minimal. We will continue to update this information as the status changes.

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Updated on July 15, 2022

The Shannondale of Maryville and Shannondale of Knoxville campuses are both all clear of open COVID cases. There are currently no issues with visitation and we hope everyone will enjoy their time with loved ones.

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Updated on July 8, 2022

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Updated on June 30, 2022

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Updated on June 6, 2022

Shannondale of Maryville Health Care Center has no positive COVID cases. There is one new positive COVID case at the Shannondale of Knoxville Health Care Center, however, there are no visitation restrictions at this time. We do believe the exposure is minimal. We will continue to update this information as the status changes.

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Updated on June 3, 2022

Shannondale of Maryville Health Care Center has no positive COVID cases. There is one positive COVID case at the Shannondale of Knoxville Health Care Center, however, there are no visitation restrictions at this time. We do believe the exposure is minimal. We will continue to update this information as the status changes.

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Updated on May 27, 2022

Shannondale of Maryville Health Care Center has a new positive COVID case, however, there are no visitation restrictions at this time. We do believe the exposure is minimal. We will continue to update this information as the status changes. There are no positive cases on the Shannondale of Knoxville campus and no visitation restrictions.

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Updated on May 6, 2022

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Updated on April 20, 2022

Due to no positive cases of COVID-19, we are pleased to share that there are no visitation restrictions in place at the Knoxville and Maryville campuses. We’ve been thrilled to see our residents enjoying their families and visitors. We will continue to keep you informed once per week with an update even if there are no changes in an effort to maintain open communication and clarity on visitation.

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Updated February 14, 2022

Shannondale of Knoxville Health Care Center has a new positive COVID case. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has a new positive COVID case.

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Updated February 1, 2022

Shannondale of Knoxville Health Care Center and Assisted Living, and WellPark Short-term Rehabilitation have new positive COVID cases. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center and Assisted Living have new positive COVID cases.
WellPark Short-term Rehabilitation has new positive COVID cases.

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Updated January 27, 2022

Maryville Health Care Center (Skilled Nursing and Assisted Living) and Shannondale of Knoxville Health Care Center have positive COVID cases. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Maryville Health Care Center (Skilled Nursing and Assisted Living) have positive COVID cases.
Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated January 25, 2022

Shannondale Knoxville Health Care Center and Assisted Living have positive COVID cases. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center and Assisted Living have positive COVID cases.

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Updated January 24, 2022

Shannondale Knoxville Health Care Center has positive COVID cases. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated January 20, 2022

Shannondale Knoxville Health Care Center and Assisted Living have new positive COVID cases. Maryville Nursing Facility, Assisted Living, and Retirement Center also have new positive COVID cases. We would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center and Assisted Living have new positive COVID cases.

Maryville Nursing Facility, Assisted Living, and Retirement Center have new positive COVID cases.

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Updated January 19, 2022

Shannondale Knoxville Health Care Center, Assisted Living and WellPark Short-Term Rehabilitation have positive COVID cases and we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center and Assisted Living have positive COVID cases.
WellPark Short-Term Rehabilitation has positive COVID cases.

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Updated January 18, 2022

Shannondale Knoxville Health Care Center has positive COVID cases and we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has positive COVID cases

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Updated January 17, 2022

Shannondale Knoxville Health Care Center and WellPark Short-Term Rehabilitation have positive COVID cases and we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has positive COVID cases.
WellPark Short-Term Rehabilitation has positive COVID cases.

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Updated January 14, 2022

Shannondale Knoxville Health Care Center has a positive COVID case and we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has a positive COVID case.

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Updated January 13, 2022

Shannondale Maryville Health Care Center (Skilled Nursing and Assisted Living) have positive COVID cases and we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Maryville Health Care Center (Skilled Nursing and Assisted Living) have positive COVID cases.

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Updated January 12, 2022

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated January 10, 2022

Shannondale of Knoxville Health Care Center has positive COVID cases.
WellPark Short-Term Rehabilitation has positive COVID cases.

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Updated January 6, 2022

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated January 4, 2022

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated January 3, 2022

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated December 29, 2021

Shannondale of Knoxville Health Care Center has positive COVID cases.

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Updated December 7, 2021

Shannondale Knoxville Health Care Center has positive COVID cases and The Lodge has a positive case. In response, we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

Shannondale of Knoxville Health Care Center has positive COVID cases.
Shannondale The Lodge has a positive COVID case.

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Updated December 1, 2021

Shannondale Knoxville Health Care Center has had positive Covid cases and The Lodge has a positive case. In response, we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

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Updated November 22, 2021:

Shannondale Knoxville Health Care Center has had positive Covid cases. In response, we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COVID. This is everyone’s responsibility. We are thankful for your cooperation.

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Updated November 24, 2021:

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Updated November 22, 2021:

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Updated November 19, 2021:

Shannondale Knoxville Health Care Center has had two positive Covid cases today. In response, we would like to reiterate visitation guidelines to ensure the transmission is limited as much as possible to you, our residents and staff. Visitors must be aware that visitation is to be held in the room of the resident-only. If something is needed for the resident during your visit, please use the nurse call system in the rooms to notify a staff member. Visitors are asked to remain with the resident at all times unless entering or exiting the building. Also, remember face masks must be worn properly for the entire length of the visit, which starts upon entry through the front doors until leaving the building. Please keep in mind the importance of following guidelines to prevent the further spread of COtransmission-basedVID. This is everyone’s responsibility. We are thankful for your cooperation.

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Updated November 16, 2021 – Effective Immediately:

**It is not recommended that residents who are in transmission based precautions or
quarantine to receive visitors due to the risk of exposure and/or further transmission.**

CMS has issued new guidance for visitation in nursing homes during the COVID-19 public health emergency, which has allowed for visitation for all residents at all times. However, listed below are the core principles/best practices that must be followed at all times, as these can reduce the risk of COVID-19 transmission:

1. Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or
currently meet the criteria for quarantine, should not enter the facility. We will screen all
visitors who enter for these visitation exclusions.
2. Hand hygiene (use of alcohol-based hand rub is preferred).
3. Face covering or mask must be worn properly (covering mouth and nose) and at all
times, including during your visit with the resident. Also, physical distancing should be
maintained with at least six feet between people, in accordance with CDC guidance.
4. Visitors should limit their movement within the facility. For example, visitors should not
walk around different halls of the facility.

These core principles are consistent with the Centers for Disease Control and Prevention (CDC) guidance for nursing homes, and should be adhered to at all times. As stated above, we acknowledge that there are still risks associated with visitation and COVID-19. However, the risks are reduced by adhering to the core principles of COVID-19 infection prevention. Visitors who are unable to adhere to the core principles of COVID-19 infection prevention should not be permitted to visit or should be asked to leave.

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Updated November 11, 2021

As of today, November 11, 2021, due to positive COVID cases visitation has been suspended at the following Shannondale locations. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes:

Shannondale of Knoxville Health Care Center- Visitation on the 2nd and 3rd floors is now open. The 4th floor will remain closed until 11/22/21 pending no further positive COVID cases.
Shannondale of Maryville Health Care Building which includes Assisted Living in Maryville will reopen on 11/24/21 pending no new cases.

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Updated November 10, 2021

As of today, November 10, 2021, due to positive COVID cases visitation has been suspended at the following Shannondale locations. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes and will also provide a date when visitation will reopen.

Shannondale of Knoxville Health Care Center- Visitation on the 2nd and 3rd floors is now open. The 4th floor will remain closed until 11/22/21 pending no further positive COVID cases.
Shannondale of Maryville Health Care Building which includes Assisted Living in Maryville

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Updated November 9, 2021

As of today, November 9, 2021, due to positive COVID cases visitation has been suspended at the following Shannondale locations. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes and will also provide a date when visitation will reopen.

Shannondale of Knoxville Health Care Center
Shannondale of Maryville Health Care Building which includes Assisted Living in Maryville

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Updated November 4, 2021

As of today, November 4, 2021, due to positive COVID cases visitation has been suspended at the following Shannondale locations. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes and will also provide a date when visitation will reopen.

Shannondale of Maryville Health Care Building which includes Assisted Living in Maryville

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Updated October 21, 2021

As of today, October 21, 2021, we are pleased to share that all areas of Shannondale of Knoxville and Maryville are open for visitation! We hope everyone enjoys seeing their loved ones. Thank you for your continued patience as we’ve sought to keep our residents safe. We’ll continue posting any changes to visitation should they arise.

Updated October 13, 2021

We have good news! Visitation will be open tomorrow (October 14, 2021) for WellPark and it will open October 20, 2021 for the Shannondale of Knoxville Health Care Center.

Updated September 17, 2021

Due to positive COVID cases visitation has been suspended at the following Shannondale locations with projected dates for reopening visitation. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes and will also provide a date when visitation will reopen.

Shannondale of Maryville Assisted Living and Health Care Center – Visitation is suspended until 9/25/21
Shannondale of Knoxville Health Care Center and WellPark – Visitation is suspended until further updates

Shannondale’s other locations are currently open for visitation.

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Updated September 10, 2021

Shannondale of Maryville Retirement Center – Visitation is suspended until 9/15/21
WellPark Short-Term Rehabilitation – Visitation is suspended until further notice
Shannondale of Knoxville Health Care Center – Visitation is suspended until 9/24/21
Shannondale of Knoxville Assisted Living – Visitation is suspended until 9/16/21

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Updated September 3, 2021

Due to positive COVID cases at the Shannondale of Knoxville campus and at the Assisted Living at Shannondale of Maryville, as of (9/1/21), visitation is suspended. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes and will also provide a date when visitation will reopen.

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Updated August 30, 2021

Due to a positive COVID case at Shannondale of Knoxville’s Assisted Living and at WellPark Short-Term Rehabilitation as of today (8/30/21), visitation is suspended for a minimum of two weeks. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes.

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Updated August 27, 2021

We are pleased to share that due to testing results, Shannondale of Knoxville’s Health Care Center is now open for visitation as of this morning (8/27/21). WellPark Short-Term Rehabilitation is still tentatively not accepting visitors until September 4, 2021. We will continue to provide updates.

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Updated August 24, 2021

Visitation is temporarily suspended at Shannondale of Knoxville’s Health Care Center and WellPark Short-Term Rehabilitation due to a positive COVID-19 case at these locations. The Shannondale of Knoxville Health Care Center will tentatively not accept visitors until September 7, 2021 and WellPark will tentatively not accept visitors until September 4, 2021. This has not impacted Shannondale of Maryville’s campus which is still open for visitation. At this point, we do believe the exposure is minimal and this will be a minor setback. We will continue to update this information as the status changes.

As in previous communications, it is our goal to communicate with you in a timely manner to keep you up to date on the Shannondale fight against Covid-19 and the efforts we are making against it. We hope to resume visitation, activities, and communal dining as soon as possible in a safe way at the above locations under our guidelines. With almost all our residents and a number of our staff receiving the vaccine, we believe Shannondale is on the correct path to re-opening at these locations in a safe manner.

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Updated August 19, 2021

We are pleased to share that all of Shannondale’s facilities are open for visitors.

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Updated August 10, 2021

We are pleased to share that the Shannondale Health Care Center in Knoxville is clear to open back up to visitors as of 3:45 p.m. today (August 10).

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Updated August 5, 2021

Dear Families and Staff,

As in previous communications, it is our goal to communicate with you in a timely manner to keep you up to date on the Shannondale fight against Covid-19 and the efforts we are making against it.

Unfortunately, Shannondale Assisted Living Center in Knoxville has a positive Covid-19 case as of today (August 5, 2021) and will have to stop visitation temporarily for a minimum of 2 weeks. This means NO activities, communal dining, or visitation at the Assisted Living in Knoxville. At this point, we do believe the exposure is minimal and this will be a minor setback. Residents and staff will be tested every 7 days until no new positive cases are found.

We hope to resume visitation, activities, and communal dining as soon as possible in a safe way under our guidelines. With almost all our residents and a number of our staff receiving the vaccine, we believe Shannondale is on the correct path to re-opening at this location in a safe manner.

Sincerely,

Keith S. McCord, VP-ADM

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Updated 7/27/21:

Dear Family and Staff,

As in previous communications, it is our goal to communicate with you in a timely manner to keep you up to date on the Shannondale fight against COVID-19 and the efforts we are making against it.

Unfortunately, Shannondale Healthcare Center has a positive COVID-19 case as of today (July 27, 2021) and will have to stop visitation temporarily for a minimum of 2 weeks. This means NO activities, communal dining, or visitation. At this point, we do believe the exposure is minimal and this will be a minor setback. We will be testing the residents and staff once this week and once next week and again the following week.

Sincerely,

Keith McCord, VP-ADM

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Dear Family/Staff Member,

Late in the evening on Wednesday, March 10, 2021, CMS announced for the first time since September new visitation guidelines.

Shannondale Healthcare Center’s “reopening plan” will begin on March 12, 2021 if everything continues to go well. Our residents will be able to return to some normalcy which includes family visits. Of course as usual, these visits may start and stop due to a case of Covid-19 within the facility per the CMS guidelines.

The following Core Principles must be followed or your opportunity to visit will cease:

Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms
Hand hygiene (use of alcohol-based hand rub is preferred)
Face covering or mask (covering mouth and nose)
Social distancing at least six feet between individuals
Proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (e.g., use of face-covering or mask, specified entries, exits and routes to designated areas, hand hygiene)
Cleaning and disinfecting frequently touched surfaces in the facility often, and designated visitation areas after each visit

Please be aware that Covid-19 is still going around and there is still an opportunity for potential exposure to Covid. All visitation has to be conducted in the most responsible, respectable, and safest manner possible due to the Potential Exposure to Covid

Shannondale will begin family visitation starting Friday, March 12, 2021.

First, we encourage outdoor visitation because it is the safest way to visit your loved one. Shannondale’s policy for outdoor visitation will be:

Visits must be scheduled through the Activities Department through the following email addresses:
- Shannondale Health Care Center:
  - 2^nd Floor – Activitiesfloor2@gmail.com
  - 3^rd Floor – Activitiesfloorthree@gmail.com
  - 4^th Floor – Activitiesfloor4@gmail.com

Visitation hours are Monday through Saturday 10 AM to 4 PM
Visits should be kept to a maximum of 30 minutes
Only 2 family members will be allowed to visit at one time
No visits will be permitted during inclement weather

Indoor Visitation (resident room only) is now permitted.

Visitation hours are 7 days a week from 8 AM to 9 PM
All visitors must be screen at the front desk or designated area
Visits should be kept to a maximum of one hour
Only 2 family members will be allowed to visit at one time
Must go straight to the resident’s room- no leaving the room until visit is over – and then then directly exit the building. For example, visitors must not walk around different halls, visit different residents, gather or stop at nursing stations, or gather at the receptionist desk.

Thank you for your understanding during this difficult time, as we all work together to keep your loved ones and our staff safe. All visitation has to be conducted in the most responsible, respectable, and safest manner possible due to the risk of exposure to Covid.

Sincerely,

Keith S. McCord, VP-ADM

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We strive to provide transparent, accurate information on all aspects of COVID-19, including our prevention efforts that continue to develop with the latest clinical guidelines. In an effort to provide families and residents with open communication and up-to-date data, we are posting our numbers every week.

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In light of the coronavirus (COVID-19) and out of an abundance of caution, Shannondale is taking every preventative and safety measure. We are following protocols from the Centers for Disease Control (CDC), Centers for Medicare & Medicaid Services (CMS), State Department of Health and the American Health Care Association. At Shannondale, we are putting residents first. We are honored and privileged to care for your loved one.

The following steps are being taken:

We are following CMS’ visitation guidelines (please view the above guidelines and instructions for more information on visitation)
All resident activities have been adjusted to meet CDC guidelines.
All employees are being screened for symptoms on a daily basis at beginning of shift.
We are following the highest cleanliness and sanitation standards and procedures.
Our teams are continually monitoring residents/staff for symptoms.
Employees are instructed to stay home if they are experiencing any illness or symptoms and are required to follow best practices to prevent possible exposure such as proper handwashing, respiratory hygiene and cough etiquette.
Daily training and updates are being provided to staff to ensure everyone is aware of the most current protocols.

How to Help Your Loved Ones:

Shannondale takes our residents’ health and social wellness seriously. We are developing new activities and are ensuring every resident has interaction with our activities staff and other Shannondale staff. Our goal, as always: keep residents happy and engaged. Especially, as we must follow visitation guidelines and access to your loved ones is limited at this time.

Residents enjoy receiving communication from their families and friends. These are a few ways you can keep your loved one feeling connected in between visits:

Call them – US Cellular donated mobile phones for the residents to use to talk to family members. Our staff can help you connect, just ask one of our employees.
Send a card – mail directly to the community with their name on the envelope
Film a video or record a message they can watch. Email to: marketing.dept@shannondaletn.org.
Send (or drop off at the front desk) books to read or activity books like crossword puzzles or word searches. We will ensure they receive your care package.
This statement will be updated and adjusted as needed to ensure compliance with federal and state protocols.

If you usually pick up incoming mail for your loved one, please contact us to arrange for pick up: Knoxville – (865) 690-3411 or Maryville – (865) 982-4599.

Share a Smile Project:

We understand the limited visitation in place to protect your loved ones is difficult during this time. To prevent our valued residents from feeling lonely, isolated or sad, our team is doing everything in its power to spark smiles on their faces. Through our #ShareASmileProject, we’re finding creative ways that both our team and the community can engage and share smiles with residents. For example, our staff has enjoyed brightening peoples’ day with dress-up themes like Tie-Dye Day or Crazy Hat Day or handing out special treats. Also, through our special project, community members can Share a Smile three different ways: by mailing cards, sharing a fun video or sharing an encouraging post on social media. To learn more about how you can be involved in the #ShareASmileProject during this time, click here.