Shannondale News & Updates

June 19, 2023 – Knoxville, Tenn. Shannondale Senior Living Communities has announced Scott Phillips as its new CEO as part of ongoing restructuring efforts. Phillips will lead the continuing care retirement community, which has locations in Knoxville and Maryville, as it restructures to reflect a changing environment for elder care.

Phillips has over 40 years of experience as an executive in the healthcare industry and as a consultant to healthcare providers of all types of care, ranging from university hospitals to assisted living & skilled nursing communities. He succeeds former Shannondale CEO Todd Taylor who has a long history of service to Shannondale and its residents.

“The Shannondale Board of Directors is grateful to Todd Taylor for his dedication and genuine love for the residents and staff. He provided steady and thoughtful leadership as we navigated the COVID-19 pandemic and throughout his entire time at Shannondale,” says Suzy Booker, Shannondale Board Chair. “As we look toward the future, providing quality care and outstanding service remain vital as we seek to make Shannondale sustainable for years to come. The change in leadership at the CEO/President position is necessary as we seek to implement innovative ideas, streamline operations, and improve the day-to-day experience for those making their home at Shannondale.”

Shannondale’s restructuring efforts will focus on adjusting community pricing to the current market, raising nursing staff pay to be competitive and market reflective, and adjusting staffing to match a reduction in occupancy in certain facilities. Shannondale’s priority remains to offer high-quality care to the retirement community allowing residents to age in comfort and peace.

“I am excited to step into this role and look forward to leading the organization into this next chapter, which is full of bright opportunities for our team and for our residents,” says Scott Phillips, new CEO of Shannondale Senior Living Communities.

As part of the restructuring, the Shannondale leadership team hopes to identify a national or regional partner in the next six months who has experience in offering high-quality continuing care to retirement communities like Shannondale.

Resident Councils at the different Shannondale locations have already been informed of the transition and are helping fellow residents through the upcoming changes.

“The Resident Councils at Shannondale properties were recently briefed on the changes that are coming to all Shannondale properties and we are encouraged by the transparency in which this information was shared with us,” says Anne Crumpton, Resident Council President for The Lodge at Shannondale. “We are grateful to the Shannondale team members who are working with us to assure all residents are comfortable during the transition. As we continue the journey of our lives, we look forward to the changes that are going to help Shannondale continue to provide an active, safe and secure living space for us.”

Townhall meetings are being held at all Shannondale locations throughout the coming weeks for residents and their loved ones to learn about the upcoming changes and have an opportunity to have any questions or concerns addressed.

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About Shannondale Senior Living Communities

With more than 50 years of senior living experience, Shannondale operates several facilities in Knoxville and Maryville including independent and assisted living communities, and healthcare centers, as well as WellPark, a short-term rehabilitation center, and The Lodge that offers luxury apartments for independent seniors.